The Strategic Pivot
Many companies are stuck in the "Copilot" era—building assistants that wait for humans to drive. The real ROI lies in "Autopilot"—systems that drive themselves (with supervision).
Assessing Readiness
Is your organization ready for agents?
- •Digital Maturity: Are your processes digitized and accessible via APIs?
- •Data Quality: Is your knowledge base clean and structured?
- •Risk Tolerance: Are you prepared for probabilistic systems taking actions?
The Roadmap
Start small. Pick a low-risk, high-volume task (like tier-1 support triage or data entry). Build an agent, measure its success, and then expand its capabilities. The journey to autonomy is iterative.